Effective Date: [20/12/2025]
New Age Healing (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at [insert website URL] or receive services at our facility located at 430 Bedford Road, Armonk, NY 10504.
By using our services or website, you consent to the practices described in this Privacy Policy. Please read this policy carefully to understand how we handle your information.
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Information We Collect
1.1 Personal Information
We collect personal information that you voluntarily provide to us when you:
- Schedule appointments or consultations
- Complete intake forms and medical questionnaires
- Contact us via phone, email, or website
- Sign up for newsletters or promotional communications
- Submit reviews or feedback
Personal information may include:
- Full name
- Date of birth
- Contact information (address, phone number, email)
- Emergency contact information
- Payment and billing information
1.2 Protected Health Information (PHI)
As a healthcare provider, we collect Protected Health Information as defined under HIPAA (Health Insurance Portability and Accountability Act), including:
- Medical history and current health conditions
- Medications and supplements you are taking
- Previous treatments and surgical history
- Physical examination findings
- Treatment plans and progress notes
- Laboratory results and diagnostic information
- Photographs for medical documentation purposes
- Insurance information (if applicable)
1.3 Website Usage Information
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on pages
- Referring to website addresses
- Date and time of visits
We may use cookies, web beacons, and similar tracking technologies to collect this information. You can control cookies through your browser settings.
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How We Use Your Information
2.1 To Provide Healthcare Services
We use your personal and health information to:
- Evaluate your suitability for treatment
- Develop personalized treatment plans
- Administer and monitor treatments
- Track your progress and outcomes
- Schedule and confirm appointments
- Communicate treatment instructions and follow-up care
- Maintain accurate medical records
2.2 For Billing and Payment Processing
We use your information to:
- Process payments for services rendered
- Facilitate financing arrangements through Cherry Financing
- Generate invoices and receipts
- Manage collections if necessary
- Provide documentation for insurance reimbursement requests
2.3 For Communication
We may use your contact information to:
- Send appointment reminders
- Provide treatment updates and follow-up instructions
- Respond to your inquiries and requests
- Share educational information about our services
- Send newsletters and promotional materials (with your consent)
- Notify you of changes to our services or policies
2.4 For Legal and Regulatory Compliance
We may use and disclose your information to:
- Comply with applicable laws and regulations
- Respond to legal processes (subpoenas, court orders)
- Cooperate with law enforcement or regulatory authorities
- Protect our legal rights and interests
- Prevent fraud or illegal activities
2.5 For Business Operations
We use your information to:
- Improve our services and patient experience
- Conduct quality assurance and internal audits
- Train staff members
- Analyze trends and treatment outcomes (in de-identified form)
- Maintain and improve our website functionality
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How We Share Your Information
We respect your privacy and do not sell your personal or health information to third parties. We may share your information only in the following circumstances:
3.1 With Your Consent
We will share your information with third parties when you explicitly authorize us to do so.
3.2 With Service Providers
We may share your information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors and billing services
- Cherry Financing for payment plan arrangements
- IT and website hosting providers
- Email and communication platforms
- Practice management software providers
- Laboratories and diagnostic facilities
These service providers are contractually obligated to maintain the confidentiality and security of your information and may only use it for the purposes we specify.
3.3 For Legal Reasons
We may disclose information when required by law or when we believe disclosure is necessary to:
- Comply with legal obligations, court orders, or government requests
- Enforce our Terms and Conditions
- Protect the safety and rights of our patients, staff, and the public
- Prevent or investigate possible wrongdoing
3.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or bankruptcy, your information may be transferred to the successor entity, subject to the same privacy protections outlined in this policy.
3.5 De-Identified Information
We may share aggregated, de-identified information that cannot reasonably be used to identify you for research, marketing, or analytical purposes.
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HIPAA Privacy Rights
As a covered healthcare provider under HIPAA, we are required to maintain the privacy of your Protected Health Information and provide you with certain rights regarding your health information:
4.1 Right to Access
You have the right to inspect and obtain a copy of your medical records. Requests must be submitted in writing, and we will respond within 30 days. A reasonable fee may be charged for copying costs.
4.2 Right to Request Amendments
If you believe your medical records contain incorrect or incomplete information, you may request that we amend them. We will review your request and respond within 60 days.
4.3 Right to an Accounting of Disclosures
You have the right to receive a list of certain disclosures of your health information that we have made, excluding disclosures for treatment, payment, or healthcare operations.
4.4 Right to Request Restrictions
You may request that we limit how we use or disclose your health information. While we will consider your request, we are not required to agree to all restrictions.
4.5 Right to Confidential Communications
You may request that we communicate with you about your health information in a specific manner or at a specific location (for example, at a different phone number or address).
4.6 Right to a Paper Copy of This Notice
You have the right to receive a paper copy of this Privacy Policy at any time, even if you have previously agreed to receive it electronically.
To exercise any of these rights, please contact our Privacy Officer using the contact information provided at the end of this policy.
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Data Security
We take the security of your personal and health information seriously and implement appropriate technical, administrative, and physical safeguards to protect it from unauthorized access, use, or disclosure.
5.1 Security Measures
Our security measures include:
- Encrypted data transmission and storage
- Secure, password-protected electronic health record systems
- Restricted access to physical and electronic records
- Regular security audits and updates
- Staff training on privacy and security protocols
- Secure disposal of paper records through shredding
- Firewall and antivirus protection
5.2 Limitations
While we strive to protect your information, no method of electronic storage or internet transmission is 100% secure. We cannot guarantee absolute security, and you acknowledge that you provide information at your own risk.
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Data Retention
We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal, regulatory, and professional obligations.
Medical records are typically retained for a minimum of seven years from the date of last service, or longer if required by law. After the retention period expires, we securely destroy records in accordance with applicable regulations
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Your Choices and Rights
7.1 Marketing Communications
You may opt out of receiving promotional emails or newsletters from us at any time by:
- Clicking the “unsubscribe” link in any marketing email
- Contacting us directly using the information below
- Updating your communication preferences during your visit
Please note that even if you opt out of marketing communications, we will still send you transactional messages related to your appointments and care.
7.2 Cookies and Tracking
You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.
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Third-Party Websites
Our website may contain links to third-party websites, including Cherry Financing. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
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Children’s Privacy
Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under 18 without parental consent. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.
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California Privacy Rights
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, and disclose
- The right to request deletion of your personal information
- The right to opt out of the sale of personal information (note: we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information below.
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Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this policy and post the revised version on our website.
If we make material changes to how we handle your personal or health information, we will notify you by email (if you have provided one) or by posting a notice on our website prior to the changes taking effect. We encourage you to review this Privacy Policy periodically.
Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.
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Breach Notification
In the unlikely event of a breach of your unsecured Protected Health Information, we will notify you in accordance with HIPAA breach notification requirements. Notification will be provided without unreasonable delay and no later than 60 days after discovery of the breach.
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Contact Information and Privacy Officer
If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact our Privacy Officer.
New Age Healing
430 Bedford Road
Armonk, NY 10504
Phone: (+012) 345 67890
Email: [email protected]
Office Hours:
Monday – Friday: [9 Am – 5 Pm]
